Privacy Policy

The privacy policy has been drafted with a view to provide the necessary information to natural persons – customers and other potential recipients of the service, third parties –about the processing of personal data, the purpose, scope, deadlines of the processing, and the rights of the person in relation to the processing of his or her personal data.

This policy determines which data is collected by the Intermediary about a person and processed for various purposes and how it is used by the Intermediary and whom the company discloses this data.

Personal data processing controller

Your personal data processing controller is SIA “IMMO LUXURY”, unified registration No. 40103247603, registered address Riga, Strēlnieku iela 1A-1, LV-1010, which represents Latvia Sotheby’s International Realty (hereinafter referred to as the “Intermediary”) on the basis of a franchise agreement. The contact details are available here: https://latviasothebysrealty.com/kontakti/.

Information for our future customers as well as for customers who receive services from us

The Intermediary shall process personal data (name, surname, personal code, real estate, customer address, e-mail, telephone) for the following purposes:

The legal basis for the processing of personal data is the General Data Protection Regulation (GDPR). The Intermediary shall process personal data on the following legal basis:

The Intermediary shall not disclose to third parties personal data or any other information of customers which has become known to it during the cooperation process and the Intermediary shall be obliged to protect it.

Personal data may be transferred to the Intermediary’s employees, real estate sales agents, as well as to the persons providing services to the Intermediary, such as lawyers, notaries, accounting, IT and marketing service providers involved in the provision of a particular service. In the cases specified in regulatory enactments, your personal data may be transferred to the Data State Inspectorate, the SRS, and other authorities authorised by regulatory enactments, including judicial authorities. Personal data will also be available to the company’s board, responsible employees and our cooperation partners – notaries, their assistants involved in our service provision process, as will the accounting service providers, legal service providers, etc., ensuring that the legitimate interests of the Intermediary and third parties are respected.

In certain cases, where this is required by law or your consent is obtained, the personal data at our disposal may be accessed by service providers (data processors) outside the European Union and the European Economic Area. If such a transfer is carried out, the Intermediary will ensure all the statutory requirements, including checking the rule of law of transfer and compliance with the standard clauses of the contract. In other cases, further transfers of data are permitted only in individual cases specified by law, for example where it is necessary to raise, implement or defend legitimate claims in the context of specific administrative proceedings, regulatory processes or judicial proceedings.

We will process the customer’s personal data for as long as the agreement with the customer is in effect or until your consent to the processing of personal data is withdrawn. In addition, the storage of documents will continue during the period while the parties to the contract can bring claims and defend their legal interests before judicial authorities. Similarly, the regulatory enactments relating to money laundering oblige us to keep information which may contain personal data for the period specified by law.

The Intermediary will erase your personal data, including but not limited to all information systems and data carriers, no later than within 1 (one) month, when the legal basis for processing ceases to exist.

If you do not provide personal data, it is difficult for the Intermediary to identify the customer and our ability to provide the service is limited.

Information for those contacting the Intermediary in connection with a visual inspection of real estate

If you have contacted the Intermediary in connection with the purchase, rental or lease of real estate and have agreed to the processing of your data, the Intermediary will process it initially on the basis of points (a) and (f) of Article 6(1) of the General Data Protection Regulation (GDPR).  We will contact you to answer your questions or requests, for example, to organise a visual inspection of the real estate. The Intermediary may also ask you to sign real estate inspection protocols.

After receiving your agreement, we will process your personal data to send you information about similar real estates to e-mail, or contact you on the phone to offer you a visual inspection of real estate.

You may withdraw your consent at any time, but this will not affect the legality of the processing of personal data prior to such a withdrawal of consent.  Once you have entered into a contract with the Intermediary, you will be fully covered by paragraph No. 2 of this Privacy Policy.

Your personal data will be processed until the contract is concluded, subject to the limitation period for disputes. In case of judicial proceedings, the data will be processed until the end of such proceedings (when the judgment enters into lawful effect). If the storage of personal data is requested by a law binding on the Intermediary, the Intermediary will comply with the requirements of the law.

If personal data is processed on the basis of consent, we will process it until you withdraw your consent, unless there is another legal basis for the processing of the personal data.

If you withdraw your consent, we will no longer contact you about the potential services of interest to you provided by the Intermediary.

Personal data may be transferred to the Intermediary’s employees, real estate sales agents, as well as to the persons providing services to the Intermediary, such as lawyers, notaries, accounting, IT and marketing service providers involved in the provision of a particular service. In the cases specified in regulatory enactments, your personal data may be transferred to the Data State Inspectorate, the SRS, and other authorities authorised by regulatory enactments, including judicial authorities. Personal data will also be available to the company’s management, responsible employees and our cooperation partners – notaries, their assistants involved in our service provision process, legal service providers, etc., ensuring that the legitimate interests of the Intermediary and third parties are respected.

Your rights in relation to personal data

Each person whose data is processed by the Intermediary has the right to access his or her data by requesting copies of his or her personal data to be issued.

You may also require it to be rectified, erased or restricted, to object to its processing. You may withdraw your prior consent to the processing of your data, but the processing of the data carried out prior to such a withdrawal of consent will not lose its lawfulness. You also have the right to data portability.

You also have the right to know other matters related to the processing of your personal data, such as, but not limited to, how the Intermediary has obtained your personal data and on what legal basis they are being processed.

If you have questions or claims regarding data processing, contact us by writing to our registered address, or writing to our e-mail info@latviasir.com, by signing with a secure electronic signature. The Intermediary will be obliged to identify you, therefore it is recommended to sign applications with a secure electronic signature or arrive in person to the Intermediary’s office by presenting a personal identification documents.

If you believe that your personal data is not handled in a proper way, you can submit a complaint to the Data State Inspectorate: Elijas iela 17, Rīga, LV-1050, pasts@dvi.gov.lv.

Marketing privacy

For maintaining relations with customers and partners, ensuring the principal activity of the Intermediary, advertising services, administering and developing services, as well as for customer satisfaction studies, collection and analysis of statistical data for the purpose of improvement of services and development of new services the Intermediary processes personal data (name, surname, e-mail, telephone, postal address).

To customers and all interested persons, who have provided their consent to receiving commercial notices, who wish to receive Intermediary’s reports by e-mail, the Intermediary shall send latest information, legal information, invitations to events and other commercial information about the services provided by Latvia Sotheby’s International Realty. In this process, the Intermediary shall observe provisions of regulatory enactments with regard to commercial notices and this privacy policy.

You can subscribe to e-mail messages in the footer of the Intermediary’s website www.latviasothebysrealty.com by typing your contact details (e-mail) in the box. By submitting contact details, you agree to the processing of personal data specified in this policy.

You can also give your consent by sending an e-mail to us or by signing an appropriate consent at our office or by signing a contract. Your consent will be valid until the contract is fulfilled or until the consent is withdrawn.

The Intermediary may also process personal data when you provide contact details to register for the Intermediary’s events or participate in a survey on the service received.

If you no longer agree to receive commercial services or wish to refuse from receiving latest news of Latvia Sotheby’s International Realty, you should send a notice to our e-mail: info@latviasir.com.

Personal data may be transferred to the Intermediary’s employees, real estate sales agents, as well as to the persons providing services to the Intermediary, such as IT and marketing service providers involved in the achievement of a particular goal.

Ensuring the protection of personal data

The Intermediary shall protect personal data that comes into its possession using available modern technologies. When protecting data, the risks that exist in their processing are analysed and organisational, financial and technical measures to prevent them are implemented. When processing data, we minimise the amount of data processed as much as possible, use antivirus programs, firewall measures, data encryption, data security monitoring measures. We are improving protection measures as far as technically possible for us.

Processing of cookies

Cookies are small text files that a website leaves in your computer to improve your online experience and store your browsing information. The Intermediary uses both first and third-party cookies that cover a variety of functions, such as navigating between pages, saving settings, and other functions that improve your visit to the website.  During your visit to the Intermediary’s website, you are given the opportunity to choose a set of cookies appropriate for you. By marking specific cookies in the list or by marking all cookies, you give your consent to the use of the cookies you have marked. The Intermediary uses Google Analytics, Facebook, Instagram, LinkedIn, YouTube, Mailchimp, Google Ads cookies designed to improve the functioning of the internet website and to customise the content of your interest. On the Internet website of the Intermediary, you will find links to our partners’ website and they provide information that is out of our control.